Often, the bus announcements themselves are often communicated in Greek, making my own morning commute difficult, especially when bus shelters lack additional signage to indicate where along the route I’ve been let off. By making morning commutes – without a car – possible, the CPT makes it possible for users to arrive at work, make money and pay the bills.īut still, the CPT must continue to update their system so as to make using it easier. A student who prioritised affordable rent over the convenience of commuting, I would, like some of my fellow passengers, be left walking forty-minutes to work each way – in the heat of the summer. For anyone who is new to Nicosia or is without access to a car, the CPT is crucial for navigating the city. Besides tourists, the vast majority of the CPT’s passengers are migrants, who use English as an intermediary between Greek and their own, native language. These ratings could, in part, be a result of a language barrier, as most non-Cypriot commuters rely on English to navigate the city’s bus system. These sentiments are evidenced in the following mean scores for the subcategories of Operators’ Staff Behaviour and Passenger Information offered: 3.69/5 and 2.93/5, respectively. Passengers ultimately felt overlooked and poorly communicated with by the system’s operating staff. In a 2022 service satisfaction survey, the CPT reported an overall 8.05/10 satisfaction rate among users in Nicosia, and yet, in the survey’s subcategories (those created to analyse interactions between the community members that CPT supposedly works to unite), scores were particularly low. The CPT’s commitment to serve Nicosia’s community is ironic considering that city buses are typically used by non-natives. Because of its recent efforts to expand, this modernised, public transportation system seems to have earned its online slogan: “our success is everyone’s success.”Īnd yet, in the eyes of Cypriots, the system still falls flat. Working closely with a ministry that prioritises going green, the CPT recently welcomed its first line of electric buses, which will hit the roads after a company celebration on July 4. Supplying a fleet of buses that provide 5G service to its users, the CPT, since it was revamped in 2021, is of a higher calibre than the system that went before. “ The bus system has evolved and now offers a better situation than it did before,” Alexander Kamberos, CPT’s business development manager, reminds readers. But to make my daily commute from Solomou Square to the office, CPT has, inevitably, become a transportation lifeline for me – and will continue to be for the duration of my two-month stay. “ Rent a car,” I’ve been told, until I remind Cypriots that I’m American and, therefore, used to driving on the other side of the road.
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